Login error

[kqian]

Hi,

I installed the services and client on my machine successfully. But I am not able to log in. When launch the client, selected the profile, then I got the login window. Not sure what account to use, I tried my domain account and also "SPSServer" account and "SPSConfig" account, I always get security error on login.
So how can I log in? Thanks.

Kevin

[Melissa McBerkowitz]

There's a default admin account that will give you full rights:

Username: Admin
Password: Passw0rd (that's a zero, not an "o")

[kqian]

Thanks!

[kqian]

One more problem.

After I logged in, I tried to add a new user by selecting the SPAdmin tab then Configuration button, then select the users under Security, right-click to "Add New User", but nothing happen. I saw a "Users" tab been added and there is also a "New User" button there, but clicking on it nothing happen. Did I miss anything? How to add new user? Thanks.

[John Morris]

Make sure you add liceneses first.

[kqian]

Ok, I found this file (410-060_AllProd_5Users.spk) in the package, and tried to import it into SoftPro Select, the import wizard said 5 keys found etc, everything looks good, but at the last step it says "failed on importing the license".

I need your help again on importing license. Thanks.

[John Morris]

Look in the windows event log. Are there any error log entries from "SoftPro Select" or "SoftPro Select Server"?

[kqian]

Yes. There is an error as below. I logged in using the default Admin account.

Failed to load the license keys. Insufficient permissions.

Call Stack:
at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
at System.Environment.get_StackTrace()
at System.Diagnostics.TraceEventCache.get_Callstack()
at SoftPro.Select.LogTraceListener.OnLog(TraceEventCache eventCache, String message, TraceEventType eventType)
at SoftPro.Select.LogTraceListener.TraceEvent(TraceEventCache eventCache, String source, TraceEventType eventType, Int32 id, String format, Object[] args)
at System.Diagnostics.TraceInternal.TraceEvent(TraceEventType eventType, Int32 id, String format, Object[] args)
at System.Diagnostics.Trace.TraceError(String format, Object[] args)
at SoftPro.Select.Runtime.LicenseImportWizard.ProgressPage.StartImport(Object target)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(Object state)
at System.Threading.ExecutionContext.runTryCode(Object userData)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

[John Morris]

Are there other errors? Anything from the server?

[kqian]

Yes.
--------------------------------------------------------------------------------------------------------------------
Error occured on service boundary.
Error: Insufficient permissions.
Stack Trace:
at SoftPro.Select.Server.Runtime.Licensing.SoftPro.Select.Client.Runtime.ILicensing.Register(IEnumerable`1 keys)
at SoftPro.Select.Server.Runtime.LicensingService.Register(String[] keys)
at SyncInvokeRegister(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage41(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage4(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage3(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage2(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage1(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
XML Log:
Error in creating ILExceptionData: System.InvalidOperationException: Operation is not valid due to the current state of the object.
at System.Reflection.MemberInfo.get_MetadataToken()
at SoftPro.ServerModel.Utils.CreateXmlLog(Exception ex)

Unable to retrieve message headers. Message is closed.

----------------------------------------------------------------------------------

Error occured on service boundary.
Error: A ProForm license key is required for this application. Please contact SoftPro Sales at 800-848-0143.
Stack Trace:
at SoftPro.Select.Server.Runtime.Licensing.SoftPro.Select.Client.Runtime.ILicensing.Acquire(LicensedProduct product)
at SoftPro.Select.Server.Runtime.LicensingService.AcquireLease(LicensedProduct product)
at SyncInvokeAcquireLease(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage41(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage4(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage3(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage2(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage1(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
XML Log:
Error in creating ILExceptionData: System.InvalidOperationException: Operation is not valid due to the current state of the object.
at System.Reflection.MemberInfo.get_MetadataToken()
at SoftPro.ServerModel.Utils.CreateXmlLog(Exception ex)