Error opening orders created before SPS version upgrade. Could not load file or assembly 'SoftPro.EntityModel' ...

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skosloske
Posts: 8
Joined: Wed Oct 04, 2023 2:26 pm

Error opening orders created before SPS version upgrade. Could not load file or assembly 'SoftPro.EntityModel' ...

Post by skosloske »

We are receiving errors in our production environment when trying to open (via the SDK) SPS orders created before our 5/16/2021 SoftPro Select version upgrade.

Current version is 4.3.60210.119 (4.3.41)
Previous version was 4.3.60108.11 (4.3.10.1) - before 5/16/2021

We can successfully open & post payments to orders created after this 5/16/2021 date. We use the current version of the SPS SDK - 4.3.60210.119 - to post the payments to SPS.

The error we are receiving for the older orders is:
errorMessage="Could not load file or assembly 'SoftPro.EntityModel' or one of its dependencies. The system cannot find the file specified.

These orders are successfully located in the orderStore.Orders list
  • orderInfo = orderStore.Orders.Where(t => t.Number == spsOrderNumber).FirstOrDefault();
They all throw the error when trying to open the order
  • orderStore.OpenOrder(orderInfo)

Please see code snippet below.

Code: Select all

 
  /// <summary>
 /// Given an connected SelectServer instance, open the given SPS Order
 /// </summary>
 /// <param name="spsOrderNumber">identifies the SPS Order</param>
 /// <param name="selectServer">the connection to the active Select Server. The caller is responsible for disposing this when done with it.</param>
 /// <returns></returns>
 public IOrder OpenSpsOrder(string spsOrderNumber, SelectServer selectServer )
 {
     IOrderStore orderStore = null;
     IOrderInfo orderInfo;
     IOrder order = null;

     // Locate the desired SPS Order....
     try
     {

         orderStore = selectServer.GetService<IOrderStore>();

         Logger.Debug($"Searching for SPS Order: {spsOrderNumber}");
         
         orderInfo = orderStore.Orders.Where(t => t.Number == spsOrderNumber).FirstOrDefault();  
         
         if (orderInfo == null)
         {
             Logger.Info($"Order not found: {spsOrderNumber}");
             throw new KeyNotFoundException($"Order not found: {spsOrderNumber}");   // aka NotFoundException
         }

         Logger.Debug($"Order Found: {spsOrderNumber}");

         // Ok, the order has been located. Let's open it and return it to the caller
         order = orderStore.OpenOrder(orderInfo);

         Logger.Debug("Order opened...");

         return order;
     }
     catch (Exception)
     {
         if (order != null)
         {
             try
             {
                 Logger.Debug($"Exception encountered. Attempting to close open Order.");
                 orderStore?.CloseOrder(order);
                 Logger.Debug($"Order closed. Clean up complete.");
                 order.Dispose();
             }
             catch (Exception ex2)
             {
                 Logger.Warn($"While cleaning up from the aforementioned Error, an attempt to close the Order failed: {ex2.Message}.		 {(ex2.InnerException == null ? "" : ex2.InnerException.Message)}", ex2);
               }
         }
         throw;  // we've cleaned up resources. Now let the caller know something went wrong.
     }
 }
PaulMcCullough
Posts: 23
Joined: Wed Jul 12, 2023 11:29 am

Re: Error opening orders created before SPS version upgrade. Could not load file or assembly 'SoftPro.EntityModel' ...

Post by PaulMcCullough »

Are you able to open the older orders in the Select UI?
skosloske
Posts: 8
Joined: Wed Oct 04, 2023 2:26 pm

Re: Error opening orders created before SPS version upgrade. Could not load file or assembly 'SoftPro.EntityModel' ...

Post by skosloske »

Yes, we are able to open them through the UI.
PaulMcCullough
Posts: 23
Joined: Wed Jul 12, 2023 11:29 am

Re: Error opening orders created before SPS version upgrade. Could not load file or assembly 'SoftPro.EntityModel' ...

Post by PaulMcCullough »

Sorry, I looked at this issue with several of my teammates but due to its complexity, it is out of scope for this forum.

Our support team has opened a new ticket for this issue and they will be reaching out to you.
skosloske
Posts: 8
Joined: Wed Oct 04, 2023 2:26 pm

Re: Error opening orders created before SPS version upgrade. Could not load file or assembly 'SoftPro.EntityModel' ...

Post by skosloske »

Great, thank you for the update!
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