Error with SPS and login.
Posted: Mon Oct 02, 2023 10:16 am
We just went through an upgrade, with Softpro staff, to version 4.3.60210.149. Now when we try to use SPS to list events or subscribe to them we get the error:
So I try to log in as the account we are using by holding Shift while launching Softpro. It asks me to log in, but then crashes with no error to user. In the Event Viewer I did find some errors:
and
This process has worked in the past and we never had any issues with profiles until the upgrade. Please let me know what we can do to get past this. The intent of using SPS is so that we can capture changes on tasks and order and update our other system. Without this, we are unable to let users know when they have work in their queue per our business units requirements. Please note that there is no custom code from us involved in this. During the upgrade Softpro staff has us copy our select database over and ran some scripts on it as well as install some software on the server and on the clients that would log into this particular instance/server of Softpro.
Code: Select all
You have to have a profile selected to login.
at SoftPro.Select.Client.SelectServer.SetCurrentUserState() in D:\a\1\s\Code\SPNet\Select\SelectClient\SelectServer.cs:line 902
at SoftPro.Select.Client.SelectServer._server_Authenticated(Object sender, EventArgs args) in D:\a\1\s\Code\SPNet\Select\SelectClient\SelectServer.cs:line 669
at SoftPro.ClientModel.Server.EnsureAuthenticated() in D:\a\1\s\Code\SPNet\Models\ClientModel\Server.cs:line 309
at SoftPro.Select.CommandLine.Commands.ServerCommand.get_SelectServer() in D:\a\1\s\Code\SPNet\Select\SelectCmdLine\Commands\ServerCommand.cs:line 64
at SoftPro.Select.CommandLine.Commands.EventsCommand.Run() in D:\a\1\s\Code\SPNet\Select\SelectCmdLine\Commands\EventsCommand.cs:line 76
at SoftPro.Select.CommandLine.Program.RunCommand(String[] args) in D:\a\1\s\Code\SPNet\Select\SelectCmdLine\Program.cs:line 130
Code: Select all
System.InvalidOperationException: Sequence contains no elements
Stack Trace:
at SoftPro.ClientModel.Proxies.ClientProxy`1.OnHandleFaultException(FaultException exception) in D:\a\1\s\Code\SPNet\Models\ClientModel\Proxies\ClientProxy.cs:line 138
at SoftPro.Select.Client.Security.SecurityManagerServiceClient.GetUser(Guid id) in D:\a\1\s\Code\SPNet\Select\SelectClient\Service References\SelectServer\Reference.cs:line 904
at SoftPro.Select.Client.Security.SecurityManager.SoftPro.Select.Client.Security.ISecurityManager.GetUser(Guid id) in D:\a\1\s\Code\SPNet\Select\SelectClient\Security\SecurityManager.cs:line 284
at SoftPro.Select.CommercialImport.Shell.CommercialImportShellPackage.IsUserAssociatedToGroup(String groupName)
at SoftPro.Select.CommercialImport.Shell.CommercialImportShellPackage.ShellOnLoad(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at SoftPro.Select.Managers.ShellManager.Initialize() in D:\a\1\s\Code\SPNet\Shell\ShellApp\Managers\ShellManager.cs:line 114
at SoftPro.Select.Runtime.OnRun() in D:\a\1\s\Code\SPNet\Shell\ShellApp\Runtime.cs:line 305
at SoftPro.Select.Runtime.Start() in D:\a\1\s\Code\SPNet\Shell\ShellApp\Runtime.cs:line 223
at SoftPro.Select.Automation.EnvICE.Start() in D:\a\1\s\Code\SPNet\Shell\ShellApp\Automation\EnvICE.cs:line 140
XML Log:
<ILExceptionData>
<Point module="SoftPro.ClientModel.dll" classFull="SoftPro.ClientModel.Proxies.ClientProxy`1" methodName="OnHandleFaultException" methodSignature="Void OnHandleFaultException(System.ServiceModel.FaultException)" methodToken="0x600060d" ILOffset="36" />
<Point module="SoftPro.Select.Client.dll" classFull="SoftPro.Select.Client.Security.SecurityManagerServiceClient" methodName="GetUser" methodSignature="SoftPro.Select.Client.Security.SecurityUser GetUser(System.Guid)" methodToken="0x6000bb4" ILOffset="24" />
<Point module="SoftPro.Select.Client.dll" classFull="SoftPro.Select.Client.Security.SecurityManager" methodName="SoftPro.Select.Client.Security.ISecurityManager.GetUser" methodSignature="SoftPro.Select.Client.Security.ISecurityUser SoftPro.Select.Client.Security.ISecurityManager.GetUser(System.Guid)" methodToken="0x6000cec" ILOffset="7" />
<Point module="SoftPro.Select.CommercialImport.Shell.dll" classFull="SoftPro.Select.CommercialImport.Shell.CommercialImportShellPackage" methodName="IsUserAssociatedToGroup" methodSignature="Boolean IsUserAssociatedToGroup(System.String)" methodToken="0x6000005" ILOffset="13" />
<Point module="SoftPro.Select.CommercialImport.Shell.dll" classFull="SoftPro.Select.CommercialImport.Shell.CommercialImportShellPackage" methodName="ShellOnLoad" methodSignature="Void ShellOnLoad(System.Object, System.EventArgs)" methodToken="0x6000002" ILOffset="0" />
<Point module="CommonLanguageRuntimeLibrary" classFull="System.EventHandler" methodName="Invoke" methodSignature="Void Invoke(System.Object, System.EventArgs)" methodToken="0x6000e77" ILOffset="-1" />
<Point module="Select.exe" classFull="SoftPro.Select.Managers.ShellManager" methodName="Initialize" methodSignature="Void Initialize()" methodToken="0x60004c0" ILOffset="33" />
<Point module="Select.exe" classFull="SoftPro.Select.Runtime" methodName="OnRun" methodSignature="Void OnRun()" methodToken="0x60001ba" ILOffset="12" />
<Point module="Select.exe" classFull="SoftPro.Select.Runtime" methodName="Start" methodSignature="Void Start()" methodToken="0x60001b4" ILOffset="75" />
<Point module="Select.exe" classFull="SoftPro.Select.Automation.EnvICE" methodName="Start" methodSignature="Void Start()" methodToken="0x6000a45" ILOffset="285" />
</ILExceptionData>
Call Stack:
at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
at System.Environment.get_StackTrace()
at System.Diagnostics.TraceEventCache.get_Callstack()
at SoftPro.Select.LogTraceListener.OnLog(TraceEventCache eventCache, String message, TraceEventType eventType) in D:\a\1\s\Code\SPNet\Shell\ShellApp\LogTraceListener.cs:line 150
at SoftPro.Select.LogTraceListener.TraceEvent(TraceEventCache eventCache, String source, TraceEventType eventType, Int32 id, String message) in D:\a\1\s\Code\SPNet\Shell\ShellApp\LogTraceListener.cs:line 285
at System.Diagnostics.TraceInternal.TraceEvent(TraceEventType eventType, Int32 id, String format, Object[] args)
at SoftPro.Select.Automation.EnvICE.Start() in D:\a\1\s\Code\SPNet\Shell\ShellApp\Automation\EnvICE.cs:line 146
at System.Runtime.Remoting.Messaging.Message.Dispatch(Object target)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)
at System.Runtime.Remoting.Messaging.ServerObjectTerminatorSink.SyncProcessMessage(IMessage reqMsg)
at SoftPro.Select.Shell.SynchronizationContextAspect.SyncProcessMessage(IMessage msg) in D:\a\1\s\Code\SPNet\Shell\ShellCore\SynchronizationContext.cs:line 169
at System.Runtime.Remoting.Lifetime.LeaseSink.SyncProcessMessage(IMessage msg)
at System.Runtime.Remoting.Messaging.ServerContextTerminatorSink.SyncProcessMessage(IMessage reqMsg)
at System.Runtime.Remoting.Channels.CrossContextChannel.SyncProcessMessageCallback(Object[] args)
at System.Threading.Thread.CompleteCrossContextCallback(InternalCrossContextDelegate ftnToCall, Object[] args)
at System.Threading.Thread.InternalCrossContextCallback(Context ctx, IntPtr ctxID, Int32 appDomainID, InternalCrossContextDelegate ftnToCall, Object[] args)
at System.Runtime.Remoting.Channels.CrossContextChannel.SyncProcessMessage(IMessage reqMsg)
at System.Runtime.Remoting.Proxies.RemotingProxy.CallProcessMessage(IMessageSink ms, IMessage reqMsg, ArrayWithSize proxySinks, Thread currentThread, Context currentContext, Boolean bSkippingContextChain)
at System.Runtime.Remoting.Proxies.RemotingProxy.InternalInvoke(IMethodCallMessage reqMcmMsg, Boolean useDispatchMessage, Int32 callType)
at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(IMessage reqMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at SoftPro.Select.Automation.EnvICE.Start()
at SoftPro.Select.Automation.EnvICE.Run(String rootSuffix, Boolean noSplash, Boolean setupMode, Boolean log, Boolean embedding, Boolean allowMultipleInstances, Boolean detectLeaks, Dictionary`2 args, String freeArg) in D:\a\1\s\Code\SPNet\Shell\ShellApp\Automation\EnvICE.cs:line 216
at SoftPro.Select.Program.Main(String[] args) in D:\a\1\s\Code\SPNet\Shell\ShellApp\Program.cs:line 101
Code: Select all
Application: Select.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
Server stack trace:
at SoftPro.ClientModel.Proxies.ClientProxy`1.OnHandleFaultException(FaultException exception)
at SoftPro.Select.Client.Security.SecurityManagerServiceClient.GetUser(Guid id)
at SoftPro.Select.Client.Security.SecurityManager.SoftPro.Select.Client.Security.ISecurityManager.GetUser(Guid id)
at SoftPro.Select.CommercialImport.Shell.CommercialImportShellPackage.IsUserAssociatedToGroup(String groupName)
at SoftPro.Select.CommercialImport.Shell.CommercialImportShellPackage.ShellOnLoad(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at SoftPro.Select.Managers.ShellManager.Initialize()
at SoftPro.Select.Runtime.OnRun()
at SoftPro.Select.Runtime.Start()
at SoftPro.Select.Automation.EnvICE.Start()
at System.Runtime.Remoting.Messaging.Message.Dispatch(Object target)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(System.Runtime.Remoting.Proxies.MessageData ByRef, Int32)
at SoftPro.Select.Automation.EnvICE.Start()
at SoftPro.Select.Automation.EnvICE.Run(System.String, Boolean, Boolean, Boolean, Boolean, Boolean, Boolean, System.Collections.Generic.Dictionary`2<System.Guid,System.Collections.Generic.Dictionary`2<System.String,System.String>>, System.String)
at SoftPro.Select.Program.Main(System.String[])