Automatic notification in case of failure.

[tamar]

I created an automatic process that is critical for me.
If it falls, I have to know about it.
Is there an option to get an automatic email/notification in case of failure?

Thanks!

[BobRichards]

Sorry, but there is no current way to do this. You would have to use some other method.

[Kolinski]

In the Other section of each automations Properties screen there is an "Email failure notifications" option. We have not been able to get this to work or find anyone who knew much about it. This doesn't help fix your issue but it looks like SoftPro had the intention to have the function you're looking for. Maybe someone out there was able to get it to work?

Screenshot 2023-03-20 170012.png (19.28 KiB) Viewed 35 times

[BobRichards]

The "Email failure notification" was a beta feature that was removed some time ago.

The only way to see a list of failed automation snippets is to create a Work List for them. In this example, I created new worklist with the source of Process Instances.

ListSource.jpg (41.19 KiB) Viewed 19 times

Then added a single rule to select failed processes.

rule.jpg (17.29 KiB) Viewed 19 times

I wanted to see the most recent failed processes. I set the Query Options to sort by date so most recent is at the top...

sort.jpg (23.47 KiB) Viewed 19 times

... and to limit the number to 10 lines.

count.jpg (22.15 KiB) Viewed 19 times

After testing the settings, save the work list.

This created results in that look like the following. (I did modify the columns that are displayed in the Query Options "Result" tab to remove unnecessary information and re-order the columns.)

results.jpg (128.2 KiB) Viewed 19 times

Alternatively, you could add a start date to the rules section if you want the results for specific time frames.