Next step was to check the configuration hive on the server (HKEY_LOCAL_MACHINE\Software\SoftPro\Select\2.2. But, this hive doesn't exist. There is no "SoftPro" hive.
FYI: here is the event log error:
Code: Select all
Event Type: Error
Event Source: Select
Event Category: None
Event ID: 0
Date: 1/27/2009
Time: 12:34:03 PM
User:
Computer: WTS20
Description:
Error: Could not create SnapSection called "Timeline"
Stack Trace:
at SoftPro.UI.Base.SnapSectionContainerBase.AddSnapSections(ScreenNode[] children, IBusinessObject context)
at SoftPro.UI.Base.ScreenContainer.OpenScreenEx(String screenName, IBusinessObject context, ScreenDefinition screenDef)
at SoftPro.UI.Base.ScreenContainer.OpenScreen(ExplorerBarItem screenEBItem, IBusinessObject context)
at SoftPro.OrderTracking.Controls.OrderEditor.OpenScreenEx(ExplorerBarItem screenEBItem, IBusinessObject iContext, Boolean openInNewTab, OpenScreenType type)
Stack Trace: at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
at System.Environment.get_StackTrace()
at System.Diagnostics.TraceEventCache.get_Callstack()
at SoftPro.Select.LogTraceListener.OnLog(TraceEventCache eventCache, String message, TraceEventType eventType)
at SoftPro.Select.LogTraceListener.TraceEvent(TraceEventCache eventCache, String source, TraceEventType eventType, Int32 id, String message)
at System.Diagnostics.TraceInternal.TraceEvent(TraceEventType eventType, Int32 id, String format, Object[] args)
at System.Diagnostics.Trace.TraceError(String message)
at SoftPro.Select.Managers.ShellManager.SoftPro.Select.Shell.IShell.HandleError(String message, Boolean log, Exception ex)
at SoftPro.OrderTracking.Controls.OrderEditor.OpenScreenEx(ExplorerBarItem screenEBItem, IBusinessObject iContext, Boolean openInNewTab, OpenScreenType type)
at SoftPro.OrderTracking.Controls.OrderEditor.OpenCustomScreen(ExplorerBarItem ebItem, Boolean openInNewTab)
at SoftPro.OrderTracking.Controls.OrderEditor.OpenScreen(ExplorerBarItem b, Boolean openInNewTab)
at SoftPro.OrderTracking.Controls.OrderEditor.NavigateScreens_Impl(ExplorerBarItem explorerBarItem, Boolean closeCurrentScreen)
at SoftPro.OrderTracking.Controls.OrderEditor._explorerBar_ItemClick(Object sender, ItemEventArgs e)
at Janus.Windows.ExplorerBar.ExplorerBar.OnItemClick(ItemEventArgs e)
at Janus.Windows.ExplorerBar.ExplorerBar.i(ExplorerBarItem )
at Janus.Windows.ExplorerBar.ExplorerBar.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at SoftPro.Common.Controls.CommonExplorerBar.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.Run(ApplicationContext context)
at SoftPro.Select.Runtime.Start()
at SoftPro.Select.Automation.EnvICE.Start()
at System.Runtime.Remoting.Messaging.Message.Dispatch(Object target, Boolean fExecuteInContext)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)
at System.Runtime.Remoting.Messaging.ServerObjectTerminatorSink.SyncProcessMessage(IMessage reqMsg)
at SoftPro.Select.Shell.SynchronizationContextAspect.SyncProcessMessage(IMessage msg)
at System.Runtime.Remoting.Lifetime.LeaseSink.SyncProcessMessage(IMessage msg)
at System.Runtime.Remoting.Messaging.ServerContextTerminatorSink.SyncProcessMessage(IMessage reqMsg)
at System.Runtime.Remoting.Channels.CrossContextChannel.SyncProcessMessageCallback(Object[] args)
at System.Threading.Thread.CompleteCrossContextCallback(InternalCrossContextDelegate ftnToCall, Object[] args)
at System.Threading.Thread.InternalCrossContextCallback(Context ctx, IntPtr ctxID, Int32 appDomainID, InternalCrossContextDelegate ftnToCall, Object[] args)
at System.Runtime.Remoting.Channels.CrossContextChannel.SyncProcessMessage(IMessage reqMsg)
at System.Runtime.Remoting.Proxies.RemotingProxy.CallProcessMessage(IMessageSink ms, IMessage reqMsg, ArrayWithSize proxySinks, Thread currentThread, Context currentContext, Boolean bSkippingContextChain)
at System.Runtime.Remoting.Proxies.RemotingProxy.InternalInvoke(IMethodCallMessage reqMcmMsg, Boolean useDispatchMessage, Int32 callType)
at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(IMessage reqMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at SoftPro.Select.Automation.EnvICE.Start()
at SoftPro.Select.Automation.EnvICE.Run(String rootSuffix, Boolean noSplash, Boolean setupMode, Boolean log, Boolean embedding, Dictionary`2 args, String freeArg)
at SoftPro.Select.Program.Main(String[] args)
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